MISSION
We will provide affordable energy and services that are safe, reliable, and environmentally responsible. We will meet the expectations of our shareholders and employees while being a catalyst for social and economic development in St. Lucia.
VISION
A world-class provider of energy and other services by 2015.
VALUE PROPOSITION
As value we offer our customers: Timeliness, Safety, Reliability, Power Quality, Value for Money. Our relationship will be: Professional, Sharing of advice, Courteous, Responsive. We will be seen as: Caring and ethical in all of our dealings.
VALUES & BELIEFS
We recognize that customers are the focus of our business. We value each customer and promise to deliver superior service that is timely and affordable.
Our shareholders are critical partners in shaping our success. We will run a profitable business that maximizes value to shareholders.
We believe that our employees are our most important asset, critical to the development and execution of the company’s strategies. Our people are the repository of knowledge and as such it is our responsibility to nurture their professional growth.
We value a well educated, highly motivated and productive workforce geared to greater achievements while giving back to society.
LUCELEC recognizes its role in the development of Saint Lucia. We will endeavour to improve our relationship with the Government of Saint Lucia (GOSL) through trust, mutual cooperation, and a regulatory framework which benefits all of our stakeholders.
Being world-class requires adherence to business practices of the highest standards. LUCELEC will develop and adopt business practices that are cost-efficient, effective, professional, and ethical.
LUCELEC recognizes the need to develop strategic alliances with our local, regional, and international partners to ensure mutually beneficial returns in all business endeavours.
STRATEGIC FOCUS FOR LUCELEC KRAs (KEY RESULT AREAS)
LUCELEC’s strategic focus for the next few years encompasses eight key themes:
Primary emphasis is on creating sustained growth in profits, improving the effectiveness of fiscal management, and the provision of competitive electricity rates compared with the best Utilities globally.
Primary emphasis is on service quality and reliability, price for service, service responsiveness, improving customer awareness of LUCELEC’s operations and improving the accuracy and timeliness of billing
Primary emphasis is on training employees in skills aligned to the needs of the company, creating conditions for a highly motivated, loyal and dedicated staff, improving the responsibility and accountability of the management team, creating career development opportunities, valuing employee performance , and the promotion of a healthy workforce
Primary emphasis is on full compliance with national and international environmental standards on emissions and waste management, and minimizing the impact of LUCELEC’s operations on the environment
Primary emphasis is on enhancing LUCELEC’s role in economic development, ensuring a favorable public image, being a good corporate citizen, maintaining the standards of a best practice company, and positioning LUCELEC as the employer of choice.
Primary emphasis is on reducing security risk, economic risk, operational risk, and environmental risk.
Primary emphasis is on ensuring that tariff rates are as low as possible and competitive with the best comparable Utility globally.
Primary emphasis is ensuring sound stewardship of the corporation. Ethics, values, transparency, and adherence to best practices are to be cornerstones of LUCELEC’s governance model.