Paying Your Electricity Bill
Account Payment Policy
It is your responsibility as an electricity consumer to make payment of all amounts billed within 30 days of the billing date. All the amounts still owing after 30 days of the billing date are subject to disconnection without further notice.
Bills can be paid in full as soon as they are received. For those customers who are not always able to make full monthly payments, the option of making part payments throughout the month as funds come to hand is also available. Advance payments are also welcomed, especially in cases where customers expect to be away around the time that payment becomes due.
Payment Methods and Locations
For the convenience of our customers, we have made it possible for payment of bills at various business houses around the island. These are listed below:
| LOCATION | TELEPHONE NUMBER |
| LUCELEC’s Offices | |
| Castries Administration Office |
457 - 4400 |
| Vieux Fort Administration Office | 457 - 4852 |
| Soufriere Administration Office | 457 - 4840 |
| Rodney Bay Administration Office | 457 - 4440 |
| Other Locations | |
| Super J Supermarket outlets (Bill Express)
|
|
| Any branch of First Caribbean Bank | 456 - 1000 |
| Any branch of 1st National Bank | 455 - 7000 |
| The Laborie Credit Union | 454 - 6090 |
| Bank of St.Lucia | 456 - 6000 |
| The Choiseul Credit Union | 459 - 3119 |
| The Mon Repos Credit Union | 455 - 3372 |
| The Micoud Credit Union | 454 - 4499 |
| National Farmers Credit Union | 454 - 6710 |
| Dennery Community Credit Cooperative Society Ltd. | 453 - 4189 |
| Saltibus Cooperative Credit Union | 455 -1259 |
| La Resource Cooperative Credit Union | 453 - 3416 |
| St. Lucia Civil Service Cooperative | 452 - 4807/8/9 |
Customers may also mail cheques to:
St. Lucia Electricity Services Limited
John Compton Highway
P. O. Box 230
Castries
Online bill payments are also available through the Bank of St. Lucia and the Bank of Nova Scotia.
(Note: Ensure you have sufficient time for the payment to reach us before the due date.)
Disconnection / Reconnection Policy
Disconnection can occur at any time after the due date shown on your bill. After the due date it is your responsibility to ensure our collection department is informed of any payment made at any location other than our Administration Offices. When disconnection occurs reconnection will only be done after full payment of the arrears, reconnection fee, and additional deposit if applicable.
Your Responsibility Regarding Damage
When your service is disconnected for non-payment of arrears, you are responsible for taking whatever action necessary to protect your assets. LUCELEC will not be held responsible for any damage, including the loss of frozen foods.