Customer Service > About Your Electricity Bill
Account Payment Policy
It is your responsibility as an electricity consumer to make payment of all amounts billed within 30 days of the billing date. All the amounts still owing after 30 days of the billing date are subject to disconnection without further notice.
Payment Methods and Locations
For the convenience of our customers, we have made it possible for payment of bills at various business houses around the island. These are listed below:
| LOCATION |
TELEPHONE NUMBER |
| Castries Administration Office |
457 - 4400 |
| Vieux Fort Administration Office |
457 - 4852 |
| Soufriere Administration Office |
457 - 4475 |
| Rodney Bay Administration Office |
457 - 4440 |
| J. Q. Charles Supermarket outlets |
|
| Julian's Supermarket outlets |
|
| Any branch of First Caribbean Bank |
456 - 1000 |
| Any branch of St. Lucia Cooperative Bank |
452 - 2880/1/2 |
| The Laborie Credit Union |
454 - 6090 |
| The Choiseul Credit Union |
459 - 3119 |
| The Mon Repos Credit Union |
455 - 3372 |
| The Micoud Credit Union |
454 - 4499 |
| National Farmers Credit Union |
454 - 6710 |
| Sub Collector's Office, Dennery |
453 - 325 |
| St Lucia Civil Service Cooperative |
452 - 4807/8/9 |
Customers may also mail cheques.
(Note: Ensure you have sufficient time for
the
payment to reach us before the due date).
Disconnection / Reconnection Policy
Disconnection can occur at any time after the due date shown on your bill. After the due date it is your responsibility to ensure our collection department is informed of any payment made at any location other than our Administration Offices. When disconnection occurs reconnection will only be done after full payment of the arrears, reconnection fee, and additional deposit if applicable.
Your Responsibility Regarding Damage
When your service is disconnected for non-payment of arrears, you are responsible for taking whatever action necessary to protect your assets. Lucelec will not be held responsible for any damage, including the loss of frozen foods.
Methods of Payment
Bills can be paid in full as soon as they are received. For those customers who are not always able to make full monthly payments, the option of making part payments throughout the month as funds come to hand is also available. Advance payments are also welcomed, especially in cases where customers expect to be away around the time that payment becomes due.
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