CUSTOMER SERVICE
At LUCELEC we are constantly striving to bring the benefits of state of the art technology and safer, more cost-efficient operations to our customers. We have made great strides in improving reliability, reducing fuel consumption and extending our service throughout the island. Over 98% of all households are now connected to the system and we are meeting the sharply increasing needs of our new and existing customers.
Now our focus is on enhancing service to our customers at every point of interaction with the Company. You can read about our pledge to provide you with the highest level of service possible. We are putting our words into action. Go to the following links to get more information about us, our service, and using your electricity supply safely and efficiently.
- Customer Service Charter
- About Your Electricity Bill
- About Your Meter
- New Connections
- Customer Tips
- Energy Calculator
- FAQs
We welcome your comments and suggestions. You can call us (457-4400), write to us (P. O. Box 230, Castries, Saint Lucia), or send us an email (lucelec@candw.lc). Behind our name there are a lot of good people ready to help you.