St. Lucia Electricity Services Limited (LUCELEC) is the sole commercial generator, transmitter, distributor and seller of electrical energy in St. Lucia. We have a customer base of nearly 60,000, consisting of residential, commercial and industrial customers.

MISSION
We will provide affordable energy and services that are safe, reliable, and environmentally responsible. We will meet the expectations of our shareholders and employees while being a catalyst for social and economic development in St. Lucia.

VISION
A world-class provider of energy and other services by 2015.

VALUE PROPOSITION
As value we offer our customers: Timeliness, Safety, Reliability, Power Quality, Value for Money.

Our relationship will be: Professional, Sharing of advice, Courteous, Responsive.

We will be seen as: Caring and ethical in all of our dealings.

VALUES & BELIEFS
Customers
We recognize that customers are the focus of our business. We value each customer and promise to deliver superior service that is timely and affordable.

Shareholders
Our shareholders are critical partners in shaping our success. We will run a profitable business that maximizes value to shareholders.

Employees
We believe that our employees are our most important asset, critical to the development and execution of the company’s strategies. Our people are the repository of knowledge and as such it is our responsibility to nurture their professional growth.

We value a well educated, highly motivated and productive workforce geared to greater achievements while giving back to society.

Government
LUCELEC recognizes its role in the development of Saint Lucia. We will endeavour to improve our relationship with the Government of Saint Lucia (GOSL) through trust, mutual cooperation, and a regulatory framework which benefits all of our stakeholders.

Business Practices
Being world-class requires adherence to business practices of the highest standards. LUCELEC will develop and adopt business practices that are cost-efficient, effective, professional, and ethical.

Partners/Stakeholders
LUCELEC recognizes the need to develop strategic alliances with our local, regional, and international partners to ensure mutually beneficial returns in all business endeavours.

Strategic Focus for LUCELEC (Key Result Areas) KRAs
The strategic focus for LUCELEC over the next 5 – 10 years encompasses the following six key result areas: