Castries, August 20, 2024 – At 8:53 a.m. on Friday, August 16, 2024, St. Lucia Electricity Services Limited (LUCELEC) experienced a loss of service to approximately 20% of its valued customers.

The outage was caused by a fault on its distribution network due to excavation works that damaged a section of underground cable close to the LUCELEC Cul-de-Sac substation.

LUCELEC technical teams immediately began network system repairs with restoration beginning at 9:37 a.m. and ending at 2:32 p.m. on Friday afternoon.

The St Lucia Electricity Services Limited (LUCELEC) is making it easier for customers to know their bill balance.  The power company has re-instated its electronic bill balance inquiry service after a recent upgrade.

Accessible by telephone at any time, day or night, the electronic bill balance inquiry service can be used by customers in two ways.