• Join us on

Customer Service

LUCELEC April Fuel Surcharge Adjusted Amid Rising Global Oil Prices

LUCELEC April Fuel Surcharge Adjusted Amid Rising Global Oil Prices

Castries, April 16, 2026 St. Lucia Electricity Services Limited (LUCELEC) advises its customers that there is a significant increase in the fuel surcharge applied to electricity bills for April 2026. This change is driven by current higher global oil prices affecting the cost of fuel used to generate electricity locally.

LUCELEC To Have Phased Opening Of Its New Office In Sans Souci

LUCELEC To Have Phased Opening Of Its New Office In Sans Souci

Castries, August 26, 2024 The St. Lucia Electricity Services Limited (LUCELEC) announces the opening of its new customer service office at the CARILEC Building in Sans Souci. To ensure the comfort and safety of all customers and employees, a phased approached or soft opening will take effect on Tuesday August 27, 2024.  

LUCELEC Issues VAT Refund on Customer Reconnections

LUCELEC Issues VAT Refund on Customer Reconnections

Castries, May 31, 2024St. Lucia Electricity Services Limited (LUCELEC) has issued refunds of VAT (Value Added Tax) charged on reconnection fees to over nineteen thousand customers for the period 2020-2023.  This follows a thorough reassessment prompted by a recent clarification of the December 30, 2019, amendment to the VAT Act that reversed the VAT previously charged on reconnection fees.

Subscribe to RSS - Customer Service