Castries, August 20, 2024 – At 8:53 a.m. on Friday, August 16, 2024, St. Lucia Electricity Services Limited (LUCELEC) experienced a loss of service to approximately 20% of its valued customers.

The outage was caused by a fault on its distribution network due to excavation works that damaged a section of underground cable close to the LUCELEC Cul-de-Sac substation.

LUCELEC technical teams immediately began network system repairs with restoration beginning at 9:37 a.m. and ending at 2:32 p.m. on Friday afternoon.

Castries, December 20, 2023 – St. Lucia Electricity Services Limited (LUCELEC) wishes to advise customers and the general public of the temporary closure of its Rodney Bay Office until further notice. Additionally, customers may experience service delays with the online processing of service requests and transactions. This is due to the absence of a number of key team members.

All options for conducting business with LUCELEC including SurePay and remote options remain available and customers are highly encouraged to utilize these channels.