It was one year ago in July 2014 that St Lucia Electricity Services Limited (LUCELEC) launched a campaign aimed at encouraging customers to update their LUCELEC account information.

The initiative has two main objectives. First, updated customer information will make it easier for LUCELEC to contact customers with useful information about their account and how to better access the services the company offers. Secondly, this will facilitate the introduction of e-services including on-line bill access to customer accounts.

The St. Lucia Electricity Services Limited (LUCELEC) says its customers will see a nearly 11% reduction in what they pay for electricity this month. 

The power company says the fuel surcharge applied to bills being distributed in November will result in a reduction of 13.7 cents per unit.  This reflects the lower average price the company paid for fuel in October as a result of lower fuel price hedges that the Company has in place for the last quarter of the year.

At 12:57 a.m. today (Monday November 9, 2015) the island experienced a total shut down of the power system.

The shutdown was linked to an earlier lightning strike that broke two high voltage lines on a major circuit in Augier, Vieux-Fort. That incident occurred at 12:26 a.m. and led to three generators at LUCELEC’s Cul-de-Sac facility shutting down resulting in a loss of power to some parts of the system. In attempting to restore the network from that initial fault, the power system shut down at 12:57 a.m.